See attached full details

Some observations…

The survey numbers down about 20% this year – partly impacted by empty apartments

Front page has a summary of the last few years, but looking at the areas that were given the lowest scores this year

• Civium / OC mgmt
• Car park
• Lobby flowers
• Gardens

None of them are a surprise but worth keeping at top of mind in our planning

Looking at the trends on the front page

• Almost all have improved
• Renters are less happy with the decision to live here, I guess Metro Tunnel has a big impact.  The empty rental apartments back that up
• Less satisfaction with Metro’s 1800 number

Some observations from subsequent pages

• More than 25% of respondents have been here less than 5 years
• All owners and all renters (except 1) have seen the residents guide. 
• Feedback on the sprinkler project is very good.  Both in terms of people understanding the need and it actually being low impact.
• Favoured sustainability ideas are
  • Solar for common areas and apartments if possible
  • Electric car charging
  • Water harvesting

Some ideas put forward

• Lobby chairs – we have had this several times
• Improve access to the building / car park.  Again an old chestnut. We improved with automatic doors but still not fabulous
• Car park cleaning
• Smells in corridors
• Better notification of renovation noise
• Put ‘time’ back on lift screens
• Better soundproofing
• More social gatherings
• External painting