Survey results

See attached full details

Some observations…

The survey numbers down about 20% this year – partly impacted by empty apartments

Front page has a summary of the last few years, but looking at the areas that were given the lowest scores this year

  • Civium / OC mgmt
  • Car park
  • Lobby flowers
  • Gardens

None of them are a surprise but worth keeping at top of mind in our planning


Looking at the trends on the front page

  • Almost all have improved
  • Renters are less happy with the decision to live here, I guess Metro Tunnel has a big impact.  The empty rental apartments back that up
  • Less satisfaction with Metro’s 1800 number

Some observations from subsequent pages

  • More than 25% of respondents have been here less than 5 years
  • All owners and all renters (except 1) have seen the residents guide. 
  • Feedback on the sprinkler project is very good.  Both in terms of people understanding the need and it actually being low impact.
  • Favoured sustainability ideas are
    • Solar for common areas and apartments if possible
    • Electric car charging
    • Water harvesting

Some ideas put forward

  • Lobby chairs – we have had this several times
  • Improve access to the building / car park.  Again an old chestnut. We improved with automatic doors but still not fabulous
  • Car park cleaning
  • Smells in corridors
  • Better notification of renovation noise
  • Put ‘time’ back on lift screens
  • Better soundproofing
  • More social gatherings
  • External painting

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